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  +6014-645 3248     |       alicekewfes@gmail.com

Delivery & Refund Policy

Shipping and Handling
  • All order(s) will be delivered via DHL or Citi-link courier service. Please allow 5-7 working days for us to process your order(s).
  • Delivery lead time will be 5-7 working days for Peninsular Malaysia and 7-9 working days for East Malaysia.
  • There will be no delivery during weekends and public holidays.
  • We currently shipping to Malaysia only. For International order please send in enquiry.

Shipping Rate - Domestic

Description First 0.5KG (RM) Subsequence 0.5 KG (RM)
 East Malaysia 9.00 6.00

If total amount above RM 200 will be no shipping cost , else will be charged RM10.00 (For West Malaysia only)

Return Policy
  • All products that are purchased from our e-store are not applicable for return/exchange except for damaged product(s), wrong product(s) delivered.
  • To request for a return/replacement, you are required to send us an email or call us within 2 days after receipt of your order(s). Our customer service representative will guide you through.
  • We do not practice cash refund. All return(s) will be made in kind of the same value.
  • Any product(s) that has been consumed /used will not be entitled for return/exchange.

Cancellation
  • We will only accept order cancellation by email followed by phone call, if the order has not being processed yet.
  • We will only refund 80% of the total order amount.

 


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